Outreach Support

Our team will co-design tailored & person-centred personal plans with individuals to achieve what goals & outcomes they set in some, or all of the following areas, using an outcomes measurement tool called Outcomes Star;

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For Children & Young People 

• School & learning 

• Your routine

• Family

• Friends 

• Being healthy

• How you feel

• How you behave

• Attention and organisation

• Sensory differences & needs 

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For Adults

• Your Health 

• How you spend your time

• Being responsible 

• Being safe 

• Money & letters 

• Living skills 

• Communicating 

• Feeling good 

• People you know 

• Mental health & other conditions 

• Sensory differences & needs

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How often is support provided? 

We provide outreach support to individuals for 3 hours, 5 hours, 7 hours or 9 hours at any one time.  This can be daily, once or several times per week or month to support an individual attend a specific & regular social event.  It all depends on individual need. Our Outreach Support Service runs between the hours of 6am & 12midnight, 7 days per week, 365 days per year.  

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Whether managing your home & tenancy, morning routine for children and families, evening routine and bedtime, shopping, budgeting, attending school, college or university, or even as a one off to go somewhere for the first time on holiday, our team will be happy to support.  Every individual need is unique & we pride ourselves on doing what we can to co-design the best support for each individual.  A person-centred approach to support. 

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The Matching Process

A-ND operates a matching process to enable the development of effective relationships, which we strongly believe is a pre-requisite for enabling change & a key value of A-ND: We Value Relationships. 

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Careful consideration is given to the placement of our team with each individual prior to support commencing, & support is provided by the smallest, practical number of support workers to enable effective, trusting & supporting relationships to be built. This is usually a team of 3 support workers, however all people we support are allocated with one individual Key Worker who co-leads on the personal plan with the person we support.  

 

Introduction of a new support worker is a gradual process & usually starts with a shadow session or two along with an existing, familiar worker who is able to give feedback to the new worker.  In addition, the person we support & where appropriate, their family & people important to them are directly consulted about the suitability of any new support worker prior to support beginning.  On no occasion is a person we support asked to accept support from someone they have not already met or agreed to work with. 

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Where does Outreach operate?

• Aberdeen City

• Aberdeenshire

• Moray

• Highlands (as of April 2024)

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How is Outreach Support Funded? 

The majority of people we support are currently funded through Self Directed Support (SDS), with some funded by family members or self-funded.  If you believe you are entitled to SDS & unsure how to access, please contact one of our team who will be happy to guide you.  

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If we could provide free support, we absolutely would, regardless of age, post code, location or background. However to enable us to pay our valued staff a Real Living Wage, we require each support package to be fully funded. We truly hope this changes one day with better funding made available & are working hard to try & achieve equitable support for all who want & need it.

 

How do I make a referral?

Click on the 'REFER HERE' button below to download our referral form & send your completed form by email to referrals@a-nd.org.uk, or call our Head Quarters on 01224 277 900.

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